Ideas
Video calls + screen sharing in live chat
Quick replies (canned responses) in chat
Insert saved answers into a live chat with one click, the same way you already can in email.
Bring your own Twilio number
Connect a phone number you already own instead of buying one through us.
Shipped
Web push for browsers (no app needed)
19 Jul 2026
Chat typing indicators + realtime (no page polling)
19 Jul 2026
Call forms: capture structured fields on every phone call
19 Jul 2026
Knowledge backfill from your support history
19 Jul 2026
Import your Help Scout history
18 Jul 2026
Live chat with verified visitor identity
18 Jul 2026
AI phone receptionist on your own number
18 Jul 2026