SoftReply — tiekartta

Ideat

Video calls + screen sharing in live chat

Quick replies (canned responses) in chat

Insert saved answers into a live chat with one click, the same way you already can in email.

Bring your own Twilio number

Connect a phone number you already own instead of buying one through us.

Browser alerts for your own tickets, not just broadcasts

Signed-in customers get a browser push the moment we reply to their specific conversation.

Two-way SMS

Web push for browsers (no app needed)

Jul 19

Chat typing indicators + realtime (no page polling)

Jul 19

Call forms: capture structured fields on every phone call

Jul 19

Knowledge backfill from your support history

Jul 19

Import your Help Scout history

Jul 18

Live chat with verified visitor identity

Jul 18

AI phone receptionist on your own number

Jul 18