Essays from the team building SoftReply — on reviewed AI and keeping customer data where it belongs.
A named person approves every reply before it sends, and we think that constraint is the most valuable thing we ship.
Read the post →What residency actually means for a support inbox, where "EU region" stops being enough, and the concrete questions to put to any vendor.
Read the post →Occasional, and only when we have something worth your time.
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