SoftReplyIntercom
AI reply workflowDrafts every reply; a named human approves before send. Autonomy opt-in per mailbox.Fin AI is autonomous-resolution-first and Copilot assists — not a named human approving every draft.
PhoneAI receptionist answers, fills a call form, files recording + transcript as a ticket.Fin Voice exists in limited early access — not a general AI receptionist.
Audit trailApprover name on every send; source fact number and confidence on every AI-drafted send.Teammate activity logs on every plan (one year in-app, longer via API) — admin actions, not AI-approver / source-fact / confidence per send.
Data residencyEU by default; bring your own AWS SES for outbound email.Regional hosting including EU (Dublin); no bring-your-own infrastructure.
CRM + sequencesBuilt in — not a separate product.Customer data + proactive campaigns built in; sales CRM via Salesforce or HubSpot.
Every row is checked against the vendor's own public product docs, last on 22 July 2026; no pricing rows, since those move too often. These products ship fast — if a row has gone out of date, tell us and we will correct it.