For support leads
Speed or quality, pick one — SoftReply lets you stop choosing.
You're asked to answer faster, keep quality high, and prove support matters to the business, all with two to fifteen agents and scattered tools. SoftReply drafts every reply for your agents to approve, so speed and quality come from one system.
A day, before and after.
01
The Monday queue
Agents open a shared inbox where every message already has an AI-drafted reply grounded in your knowledge base, so they review and refine instead of starting from a blank page.
02
The quality question
Because a named agent approves every send, you decide per mailbox whether the AI drafts at all, and nothing leaves without a person pressing send.
03
The board update
Instead of guessing at support's impact, you get resolution rates, first-reply times and per-channel volume that show where the team creates value.
The three that matter most.
Grounded in your knowledge base
Every draft cites the verified fact it drew from by number, and when the AI has no verified basis it writes no draft at all and says so instead of guessing.
AI settings per mailbox
Turn AI drafting on or off per mailbox. However sure the model is, a named person approves every send.
Full audit trail
Every send is recorded with the name of the person who sent it, and a draft sent unedited also carries the fact it cited and the model's confidence — a record instead of a memory.
Give a small team the speed of automation and the accountability of a human on every reply.
Start free