Email, live chat, an AI phone receptionist, SMS and push all land in a single inbox. AI drafts every reply from your own facts, and a named person approves it before your customer ever sees it.
For every incoming message, the AI writes a suggested reply grounded in your knowledge base. It cites the exact fact number it used and shows its confidence, so nothing is invented.
A real teammate reads the draft, edits anything they want, and approves it. The reply carries their name, not a faceless bot signature.
Only approved text goes out, recorded with the name of the person who sent it. Send the AI's draft unedited and it also keeps the fact it cited and the model's confidence, so you can see exactly what the answer rested on.
A lightweight CRM keeps each customer's history, contact details and past conversations in one place, so context follows the person across every channel.
Email sequences let you send timed, structured follow-ups without leaving the platform. The knowledge base is the AI's single source of truth, and every draft cites the fact number it drew from, so an approver can check the claim in one glance.
Every mailbox starts fully reviewed, with autonomy off. Where a narrow, high-volume intent has earned your trust, you can opt that mailbox into sending on its own, one deliberate setting at a time. Reviewed-AI is the default and the spine of the product; autonomy is a permission you grant, not a behavior you inherit.