One inbox for the mail your team answers today, and a person on every answer.
Email and live chat land in the same inbox. AI drafts every reply from your own facts, and a named person approves it before your customer ever sees it. Phone, SMS and push are in testing and switch on when you ask.
How a reply happens
01 · AI drafts from your facts
For every incoming message, the AI writes a suggested reply grounded in your knowledge base. It cites the exact fact number it used and shows its confidence, so nothing is invented.
02 · A named person approves
A real teammate reads the draft, edits anything they want, and approves it. The reply carries their name, not a faceless bot signature.
03 · The customer gets a signed answer
Only approved text goes out, recorded with the name of the person who sent it. Send the AI's draft unedited and it also keeps the fact it cited and the model's confidence, so you can see exactly what the answer rested on.
The inbox first, the rest when you ask for it
Email
Email threads arrive with full history, and each reply is drafted, reviewed and — once you connect your own sending domain — sent from your own address.
Live chat
Live chat lets your team answer visitors in real time, with the same AI draft and human approval on every message.
Phone
In testing: an AI phone receptionist answers calls, captures the caller's need through a structured call form, and turns it into a reviewable conversation. Ask us and a person switches it on for you.
SMS
In testing: SMS has its own inbox — a text is answered as a text, with the same AI draft and approval as an email. Ask us and a person switches it on for you.
Push
Push notifications reach customers on their own devices, sent to exactly the people your team picks.
The tools around the conversations
A lightweight CRM keeps each customer's history, contact details and past conversations in one place, so context follows the person across every channel.
Email sequences let you send timed, structured follow-ups without leaving the platform. The knowledge base is the AI's single source of truth, and every draft cites the fact number it drew from, so an approver can check the claim in one glance.