A small Oslo team that thinks AI should sign its work.

We build customer-support software where AI does the drafting and a real person does the approving. Every answer a customer receives carries a name, because someone actually stood behind it.

AI is good enough to draft an excellent reply and not good enough to be trusted to send it unsupervised. So we did the honest thing — the AI drafts, a named human approves, and the customer gets a signed answer.

We chose reviewed over autonomous on purpose. Support is where trust is won or lost, and we would rather add a few seconds of human judgement than ship an answer no one checked.

SoftReply is built inside Skiwo AS, alongside a family of products we run ourselves. Our first live customer is Payout Partner, a Norwegian payroll SaaS.

We do not just point to Payout Partner as a reference — we run Payout Partner's own customer support on SoftReply. If the reviewed-AI workflow were slow or awkward, we would feel it every day. That is the most honest test we could give it.