SoftReply is live in beta — email, chat and phone carry real traffic today.Try it out →
The front office for small B2B teams

Every channel your customers use. One review workflow your team can run.

Email, live chat, a phone receptionist, SMS, and push — all answered by AI, all approved by a named person on your team before a customer sees anything. Hosted in the EU.

Start free — 14 daysSee every channel
No card required · EU data residency · From €19 per seat
✉ Email💬 Live chat✆ Phone# SMS⌁ Push
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MW
Marcus Webb
#4820 · can't log in after password reset
Hi Marcus — your reset link expired after 30 minutes. I've sent a fresh one to this address; it's valid for 24 hours. You can also reset directly from the sign-in page.
AI drafted · from fact
ID
Ida reviews before it sendsEditApprove & send
Sent · AI drafted · approved by Ida · 14:02
Built in Oslo 🇳🇴·EU data residency·GDPR by default·Bring your own AWS & Twilio·Live at Payout Partner
EVERY CHANNEL, ONE PLATFORM

Stop stitching tools together.

Five channels on one platform — each worked on its own surface, all under the same reviewed-AI workflow. No per-channel add-ons, no "that lives in the other tool."

✉
EmailLIVE
A shared inbox with review queues, tags, and a full audit trail per conversation.
💬
Live chatLIVE
AI answers instantly and pages a teammate when unsure; visitors can leave an address when nobody is around.
✆
PhoneLIVE
An AI receptionist answers, fills a call form, and files the recording + transcript as a ticket.
#
SMSIN TESTING
Text messages sit in the same reviewed queue as everything else.
⌁
PushIN TESTING
Per-ticket web push to customers who opted in — with delivery history kept forever.
Plus the parts you'd otherwise bolt on: a lightweight CRM, email sequences, and a knowledge base the AI cites by fact number — so you can trace every answer to its source.
WHY YOU CAN TRUST AI WITH ALL OF IT

AI answers everything. A person signs everything.

01
AI drafts, with receipts
The moment a message arrives — email, chat, or a phone call — the AI writes a reply and shows its work: the knowledge-base fact it used and how confident it is.
02
A person approves
The draft waits in review. Someone on your team reads it, edits if needed, and sends. Their name is attached — accountability is the interface.
03
The customer gets a signed answer
Fast like a bot, accountable like a colleague. And if you want, the customer is told: written with AI, reviewed by Ida.
Autonomy is opt-in, per mailbox — you decide if and when the AI may send without review. Most teams never do, and that's the point.
WHAT THE AI IS ALLOWED TO SAY

It answers from facts you verified. Otherwise it says nothing.

Most support AI is confident because it is guessing. Ours draws only on the facts your team has checked and turned on — and when there is no verified answer, it refuses to invent one.

There is a verified factThe draft cites it by number, so the approver can check the claim in one glance instead of trusting the model.
There is notNo draft is written. The AI posts an internal note saying it looked and found nothing verified — the conversation stays with a human.
A conversation closesIt proposes a new fact from what was actually answered, held for a person to verify before it can ever be cited.
The queue teaches the AI. Every closed conversation is a candidate fact your team can verify once and reuse forever.
YOUR DATA STAYS YOURS

EU-hosted. Human-accountable. Runs on your own keys.

Customer conversations are stored and processed in the EU. Bring your own AWS SES and outbound email runs on infrastructure you own — we just operate it; telephony and voice are on our accounts for now.

EU residency
Conversations stored and processed in the EU. Full stop.
BYO providers
Your AWS SES for email today, your keys, your data path.
GDPR native
Retention rules, export, and the right to be forgotten, built in.
Named accountability
Every send traceable to a person, a fact, and a timestamp.
“Our customers get answers in minutes, and every one of them was read by a person with their name on it. That's the version of AI we could actually say yes to.”
Payout Partner · Norwegian salary & invoicing platform, run on SoftReply by the team that builds it

Simple per-seat pricing.

Every plan includes the reviewed-AI workflow. Full pricing →

Starter
€19 / seat / mo
Email + live chat, reviewed-AI drafts, knowledge base, 2 mailboxes.
MOST TEAMS
Growth
€39 / seat / mo
Everything in Starter + phone, SMS, CRM, and sequences.
Scale
€69 / seat / mo
Everything in Growth + BYO providers, autonomy controls, SSO, priority support.
Every channel — and a human signature on every send.
Set it up in an afternoon. Free for 14 days.
Start free