$99 per seat per month buys everything SoftReply does — reviewed AI, every channel, the full audit trail. Enterprise adds terms, not features.
There are no tiers. AI drafting, human approval, cited facts, every channel and the audit trail are all in the one plan — Enterprise exists for bring-your-own infrastructure, a signed DPA and volume terms, not for withheld features.
For organisations that need bring-your-own infrastructure, a signed DPA and volume terms.
SMS is billed per message on top of your plan: 1 kr per outgoing and 2 kr per incoming SMS (prices in Norwegian kroner).
Yes. You can try SoftReply before you pay, with the full reviewed-AI workflow, so you approve real replies during the trial.
Pricing is one number: $99 per seat, per month. You are billed for the seats your team uses, and seats can be added or removed as the team changes.
No. SoftReply runs fully hosted by default. Bringing your own AWS SES, S3, Twilio or ElevenLabs is optional and available on Enterprise for teams that want to keep infrastructure in their own accounts.
A seat is one person on your team who logs in to read, draft or approve conversations. Your customers are never charged as seats.
SMS is metered per message, on top of your plan — 1 kr for every outgoing SMS and 2 kr for every incoming SMS, in Norwegian kroner. You see your SMS usage in Settings, so the invoice never surprises you.
In the EU by default. A sub-processor list is available on request, and a signed DPA is available for teams that need one.
Yes. SoftReply is built in Oslo by Skiwo AS, and we answer in Norwegian and English.
Honestly, a few seconds. A teammate reads the draft and approves it before it sends, and that pause is what lets you put a real name behind every answer. For narrow, safe, high-volume intents you can raise a mailbox's autonomy so those replies go out on their own, keeping the human pause where it actually matters.