Connect an AI agent

Let Claude, ChatGPT or your own agent read your inbox and draft replies. A person on your team sends every one.

SoftReply has an MCP door, the standard way AI assistants connect to the tools you use. An agent connected to it can read your conversations and customers and write draft replies. It cannot send anything: a draft waits in the conversation until a person on your team reads it and presses Send.

Make a key

In SoftReply, open Settings, then API keys, and create a key with a name you will recognise later, such as the agent's. The key is shown once, right after you create it, so copy it then.

Connect your agent

Add SoftReply to your agent's MCP servers with this address, and the key as a bearer token:

"softreply": {
  "url": "https://app.softreply.com/mcp",
  "headers": { "Authorization": "Bearer YOUR-API-KEY" }
}

What the agent can do

list_conversations lists your conversations, newest first, open ones unless it asks for closed or spam. read_conversation reads one, with its messages and internal notes. search_customers finds people by name, email or company. draft_reply writes a reply into a conversation as a draft; the person who opens the conversation is told an agent wrote it.

What it cannot do

Send, close, assign or delete anything. It also cannot write a second draft over one that is still waiting for a person. Delete the key in Settings, then API keys, and the agent loses access at once.