Move your history from Help Scout or Crisp

Conversations, messages, notes, the files on them and your help centre, brought into SoftReply in three steps.

Import is on for every new workspace. Open Settings, then Import, and follow the three steps: connect, choose what to import, import.

Connect

For Help Scout, enter the app ID and secret of an app you create in Help Scout's own settings, under your profile's apps. For Crisp, enter the website token's identifier and key from Crisp's marketplace settings. A workspace ID is optional: with it, SoftReply reads that one Crisp workspace; without it, it lists every one the token can see.

Choose what to import

Pick the mailbox or Crisp workspace to read, and the SoftReply mailbox it goes into.

Import

The import runs on its own. When the other tool says to slow down, SoftReply waits and carries on from the same page. A Crisp chat that also reached you by email joins that email's conversation instead of becoming a second one. Help Scout's help centre articles arrive as Knowledge facts marked for review, so nothing someone else wrote reaches a customer until a person on your team has read it.